Tel: (+31) 6 52 88 86 41
Sint Laurensdreef 45A
We provide support
for over 24h, every day.
Is there a charge for requesting an exchange or return?
Yes. Postage and Shipping costs are NOT the responsibility of Classy & Fab. The Consumer is therefor ALWAYS responsible for the costs of Return aswell as the costs of Exchange.
How long do I have to make an exchange or return?
All returns or exchanges must be made within 7 days.
Classy & Fab reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.
Where can I find my receipt?
You will find it attached to the notification e-mails you receive when your order has been sent, or in the My Account section in the details of your purchase.
Please remember that the receipt is essential for returning or exchanging items. You can show it on the screen of your mobile device or print it.
Can I keep the original item after having requested an online exchange at Classyandfab.nl?
No. If 14 days have passed since requesting the exchange and we have not received the original items, you will be charged the amount using the original payment method.
When will I receive the refund for my return?
You will receive the refund in the same payment method used for the purchase within approximately 10-14 days, depending on your bank.
Which delivery service does Classy & Fab use?
We send our goods with DPD. The packages will be delivered to a collection point. By email you will be kept informed of your shipment.
How much does shipping cost and how long does it take?
The Netherlands: €6,95 (1-2 working days.)
Europe: €13 (3-5 working days.)
World: €13 (5-7working days.)
DPD Pickup Point
You can change your order quickly and easily.
- Items must be returned within 7 days of your purchase.
- Items must be unworn and unwashed.
- A refund will be made by the way of payment.
– Sale items can not be refunded. You can only exchange it.
- If there is something wrong with your package, contact us immediately by e-mail: email@example.com
- The full purchase price (original shipping fee excluded) will be refunded once the above criteria has been met and it passes inspection from our online returns team.
- All returns need to be submited, fill the paper in that is delivered in the box and send it back with your order.
- All returns must be send to: Classy and fab, Wezerdreef 6, 3562BC, Utrecht, Nederland.
- Returns can take up to 10 days to be processed and refunds can take 3-5 working days.
WHAT INFORMATION DO WE COLLECT?
We ask for your name, telephone number, home address, email address and age for competitions, prizedraws, or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.
WHAT THE DATA WILL BE USED FOR?
Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Classy & Fab. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences.